The restaurant is clean and well organized but in no way fancy. In fact, most of the signs/labels above the selections are hand written and I can't help but think the broken english ("No Spicy", etc.) is intentional. Regardless of whether it's done on purpose or because the staff needs a grammar lesson, it is unprofessional and really should be corrected.
I won't go so far as to say the service is poor but it is definitely subpar. Aside from often having to physically go find your server for a drink refill or extra napkins, the staff members rarely smile and hardly ever speak. Their demeanor is almost frighteningly neutral. This may be the custom in China but we're not in China. Our culture likes friendly faces and a touch of small talk. You would think that anyone (native or otherwise) who is bright and resourceful enough to finance and operate a business in a prime location would grasp that concept. Apparently not.
The saving grace for the Fortune Buffet is the food. It is consistently very good and there is a large variety to choose from. There are six large buffets, each with about a dozen options, including crab legs a small selection of sushi. One of the buffets consists of raw items that you take to the chef for a quick stir-fry with about a half-dozen sauces to choose from. There is also a small dessert buffet that always has a nice assortment (tiramisu, etc.).
All in all, it is a decent value in spite of the aforementioned issues. Lunch or dinner will cost less than ten bucks per person and you don't have to worry about leaving much of a tip.
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