Service Review: The Sun Shack - Swartz Creek, MI

DISCLAIMER: By now everyone has heard all the warnings about how UV rays (either natural or artificial) are so bad for you, yada yada yada... I don't buy into all the hype because, let's face it, anything and everything these days is going to kill you or cause some horrible thing to happen to you. Bottom line, if you decide to tan (or eat McDonald's or drive an SUV) don't sue me. You are responsible for your own actions.

Andy and Paula, the owners of The Sun Shack, understand how important happy customers are to their success and it shows in every facet of their business.

To begin, customers are greeted as friends when they walk in the door, usually on a first name basis. Every employee is friendly, helpful, and knowledgeable about the products and services, which includes spray tanning. In addition, these folks WORK. No sitting behind the counter watching soap operas. They are constantly doing something productive, cleaning and organizing.

Speaking of clean... the place is as close to spotless as you can get. It's simply never dirty or a mess. Every tanning bed and booth is cleaned after every use. The display cabinets and shelves are never dusty or in disarray. Any equipment problem is remedied immediately.

The equipment is kept in good condition but the bulbs are The Sun Shack's real sweet spot. Most tanning bulbs are rated for between 800 to 1000 hours of use but theirs are changed, like clockwork, after 400-500 hours use. That shows that they are more concerned with providing a quality service than squeezing every last cent out their equipment.

There are always specials on tanning, lotions, and other products. Not that their standard tanning rates are more than anywhere else - they simply put the customer first. Happy customers equates to loyal customers and that equals a better bottom line. It's a shame that too many businesses can't grasp that simple concept.

Hats off to The Sun Shack. Great customer service. Great products. Great value.